Lifecycle Management
Seamless Remote Clinic Experience: We handle the heavy lifting so your team can focus on patient outcomes.
Device Logistics for your Remote Clinicians
At CTS Mobility, we specialize in end-to-end device lifecycle management specifically designed for the decentralized healthcare model. We ensure your providers stay connected and your data remains secure, from day one to the end of a device's life.
Rapid Deployment
Fully provisioned devices (laptop/tablet + peripherals + asset tagging) delivered directly to your new hire's home or office.
Advanced Exchange
If a provider's device fails, we ship a replacement overnight with a return label, ensuring zero downtime for your practitioners.
Asset Recovery
When a team member moves on, we handle retrieval, physical cleaning, and diagnostic testing to return the unit to your inventory.
NIST-Certified Security
We protect patient data using NIST 800-88 protocols for secure data wiping on all retired or reassigned devices—essential for HIPAA compliance.
Total Visibility
Our Customer Portal gives your IT and Ops teams a single pane of glass to manage inventory, track shipping status, and monitor support tickets in real-time.
Reduce Cost of Device Downtime
In the telehealth world, a "dead" laptop usually means at least 4–8 hours of lost patient appointments while a clinician waits for a local repair of their device or up to several days to receive a new device. Our Advanced Exchange program solves this by getting a pre-provisioned, ready-to-work device into your provider's hands by the next morning.
Average billing loss: $300–$600 per device downtime incident
Typical downtime: 4–8 hours of lost patient appointments
Advanced Exchange: Next-morning pre-provisioned device delivery
Security & Compliance
One often overlooked risk for virtual health providers is the "Offboarding Gap"—what happens to patient data when a remote clinician leaves or a device reaches its end-of-life?
At CTS Mobility, we don't just "wipe" drives; we follow the NIST 800-88 Protocol for certified data destruction.
