Multi-Location POS System Connectivity for National Retail Chain
A national retail chain with 300+ stores required reliable backup internet connectivity for their POS systems to prevent transaction downtime during peak shopping periods.
The Challenge
The retail chain was experiencing significant revenue loss due to internet outages that disabled their POS systems during critical shopping periods. With over 300 locations nationwide, they needed a scalable solution that could provide instant failover connectivity while maintaining PCI compliance for payment processing.
Our Solution
CTS Mobility implemented a comprehensive backup connectivity solution using 4G/5G cellular routers with automatic failover capabilities. Our solution included centralized monitoring, remote management, and 24/7 support to ensure continuous POS operations across all retail locations.
Implementation Details
Results & Impact
Reduced transaction downtime by 95% during outages
Prevented estimated $2.3M in lost revenue during first year
Achieved 99.9% POS system availability across all locations
Decreased average outage resolution time from 4 hours to 15 minutes
Improved customer satisfaction scores by 18%