Lifecycle Management Services
CTS was a pioneer in the mobility solutions market and has helped hundreds of customers achieve success with their mobile technology initiatives.
CTS provides a comprehensive approach to our Lifecycle Management (LCM) services – from strategic planning, deployment and ongoing support to refresh programs to meet the next business cycle. Our LCM offerings adapt to any business in any state of transition. CTS has the experience and expertise to ensure your mobility programs yield the productivity enhancements you want to achieve.
All services are available on a turn key or a la carte basis to craft the ideal solution for your business
CTS can assist you in evaluating technology that will work most seamlessly with your existing infrastructure while driving productivity and expanding your business outreach to interface with your customers in new, innovative methods.
Mobility can make field workers more productive, office workers more effective and remote workers more connected to headquarters; CTS works with you, evaluating solutions to meet your needs and make your workflows more efficient.
Mobility can make field workers more productive, office workers more effective and remote workers more connected to headquarters; CTS works with you, evaluating solutions to meet your needs and make your workflows more efficient.
CTS will help plan a program that meets your business objectives, on time and within budget. Strategic Planning services include, but are not limited to:
- Consultation
- Fact finding
- Use case development
- Scheduling
- Service Level Agreements
- Policies
- Configuration
- EMM evaluation
- Financial Strategies
- Connectivity
- Project Management
Mobility is a tool to drive business transformation. It makes organizations more agile, with critical information literally at their fingertips anytime, anywhere. Once you’ve determined the projects that will best benefit your company, you’ll want to put them in the field rapidly.
Most mobile program deployments involve components from multiple vendors that need to be procured and assembled into individual working platforms. CTS Deployment Services minimize your need to perform resource intensive tasks. CTS will procure the equipment and accessories, kit the components together and apply the appropriate software images.
Endpoint Management (MDM/EMM/UEM) is essential to manage and secure your fleet of mobile devices. CTS will assist you in evaluating solutions that best integrate into your infrastructure. We will configure the EMM to enforce your mobile security policies and enroll your devices into the EMM so that they are ready to work, right out of the box.
Mobility is a specialized IT skill set and maybe not one you require full time. Outsourcing Deployment Services from CTS is a way to quickly realize the advantages of adding mobility to your workflow without adding resources.
Deployment Services include, but are not limited to:
- Product procurement
- Warehousing
- Custom settings
- EMM/MDM Enrollment & Configuration
- Kitting
- Application imaging
- Assembly
- Charging to specified baseline
- Configuration
- Training
- Delivery to one or multiple locations
- On site Installation
CTS customers realize low TCO and maximized uptime from their mobility programs. Ongoing support is one way that we help ensure long term program viability. We can assist with employee adoption of new apps, familiarize users with different devices and with keeping your technology in good repair.
CTS provides technical support for some of the country’s most innovative users of mobile technology. We design custom help desk services to any support level you choose. Protect your organization from costly repairs with Extended Warranty and Accidental Damage Protection policies.
In cases where traditional depot level repair is appropriate, CTS is an authorized service center for companies such as Apple®, CTS has the processes, parts, and personnel to get your device user ready and back in the field in a minimum amount of time.
CTS will develop a support plan that is unique to your requirements. From Help Desk to extended warranties to break/fix, CTS will keep you operational.
Uptime Services include, but are not limited to:
- Phone support
- Remote support of equipment
- Accidental damage protection
- Extended warranty
- Break/fix repair
- Overnight advance replacement
- Reporting
Over the life of a program, software evolves, hardware requirements change, new security challenges emerge and planning for the next deployment begins. As the time approaches to move to the next level of technology, CTS assists you in the recycling or resale of your existing hardware and laying the foundation for the next business cycle.
CTS securely wipes your decommissioned devices so that no corporate data is exposed. Should you choose to discard the equipment, CTS ensures that disposal occurs in compliance with all local, state, and federal and your regulations. If you prefer, the storage drives will be returned to you, for disposition.
As your current deployment reaches the end of life, it’s time to consider the disposal or reclamation of your existing hardware. Should you decide to remarket your device, CTSM has a network of hardware resellers and will help you get top dollar for your equipment.
Refresh Services include, but are not limited to:
- Deinstallation of equipment
- Removal of storage devices
- Refurbish, resale or recycle
- Procurement of replacement equipment
- SaaS transitions
- DaaS transitions